FAQs

Do you ship everywhere?

If you are on planet earth, we can get to you. Prices and arrival times may vary. If you are in a submarine in the Pacific, or a remote mountain village in Nepal, it might take a few extra weeks, but we’ll get it to you.

How do I know your products are safe?

Every product is designed with the child’s safety in mind. No piece of any product is is small enough to be a choking hazard (based on safety regulation approved sizes), and all products go through official lab certified safety testing for USA standards.

What sizes are your hats?

Our hats come in three sizes: small, medium and large. Small hats are sized for the the littlest ones up to about 1 year old. Medium hats fit an average size toddler head, and the large size is suitable for growing kids up to age 7. Check the size chart at the bottom of the hat product pages for more detailed measurements.

Are you products machine washable?

Yes! You can wash any of our products in cold water on the gentle cycle or by hand (if you have time to spare). To dry, lay flat rather than using a dryer to help preserve the design and shape.

What if I don't like my product when I receive it?

We’ll be sad if that if that happens, but we understand if you want to exchange or return your purchase. Please check our Shipping+Returns policy for details.

Can I pay using bitcoin?

Not yet, but maybe someday! We do accept almost every other form of digital payment though. If your preferred format isn’t available, send us a note and we’ll be happy to work out a solution.

How do I know your products are really hand-made?

Come for a visit! Our production partner, Cambodia Knits, is based in Phnom Penh Cambodia, and have women in 5 villages that produce the products. We’d be happy to have you visit our headquarters. Some of the knitters are featured on our makers page, and we often post pictures of works in progress.

Do you offer gift wrapping?

If by gift-wrapping you mean send out your product in an eco-friendly box and wrapped in super fun tissue paper, then yes. However, we don’t offer additional gift wrapping services at this time. If it helps though, we think that the experience of opening one of our boxes is magical.

Are you fair trade certified?

Almost! We work very closely with our brand partners on the ground in Cambodia and support them to follow World Fair Trade Organization standards with the goal of certification by 2022.